Refund Policy

1. General Refund Policy

Refund eligibility depends on the policies of the airlines, hotels, car rental companies, and other service providers associated with your booking. We do not guarantee refunds once a booking is confirmed.

2. Requesting a Refund

• Refund requests must be submitted within 24 hours of booking in most cases.
• To request a refund, contact our support team at support@explorenut.com.
• Provide booking details and reason for the refund in your request.

3. Processing Time

Refunds typically take 7–14 business days to process once approved, depending on the bank or payment provider. We will notify you via email once your refund has been initiated.

4. Non-Refundable Services

Some bookings, such as last-minute deals, special discounted rates, and promotional fares, may be non-refundable. Please review all terms at checkout before confirming your purchase.

5. Service Fees

Skyscape Travel service fees are non-refundable unless stated otherwise. These fees include booking, support, or processing charges incurred during the transaction.

6. Airline/Hotel/Vendor Policies

Each provider has its own cancellation and refund rules. We recommend checking their policy on their official site or by contacting their support team directly for specific questions.

7. Contact Us for Help

Our customer service team is happy to guide you through your refund process. For questions:

Email: info@skyscapetravel.online

Phone: (855) 514-7055